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I believe this to be the culprit. Straight out of the factory with no fiberglass sleeve. Bare metal exposed. We will see if a new igniter will fix the problem.

I was using RecTec apple pellets. The problem actually started with these pellets

Tried that and it ending up causing an auger fire. I tried everything under the sun to get that grill going

I emptied and cleared out the auger and hopper multiple times. At least it started before, now it wont even start. There is also a rather serious mechanical problem with my auger now. I tried running at low, 400, and max to see if it made a difference: it makes none. Attached is a graph...

It started before we had it run through the assigned exercise. He had me adjust some auger settings then run it to failure. Nt only did it fail: it blew out the ignition so it will no longer start, also now the auger makes a horrible grinding sound. He said he would have to ask around, then hung...

That would be fine if I could actually get one on the phone. I leave messages but they never call me back. They where responsive over email, and the phone was no problem the first time. Now I can't reach anyone

I was on the phone for a couple hours with Jamon, and we couldn't get a resolution. After that when I call: I get voicemail and nobody returns my calls. I can't even reach support at this point.

I talked to Jamon on the phone for about 2 hours and Bryan back and forth over email for quite some time as well. The troubleshooting steps given actually made my grill worse. It never had the grinding noises before and at least before it would start.

I have a Rt-590 This was the closest option to that in the selection I am not sure why my model isnt a selection I guess its listed as stampede but not the model number so I couldn't identify it. Never once heard of it refered to as a stampede. To be clear this is a brand new RT-590 that...

I called reqtec and they have mentioned that this is very strange year offer no resolution. I am just stuck with a busted grill o only got to use 3 times. So much for the warranty

First after 3 attempts the grill would cut off after a hour with err2. The grill hopper was emptied the auger was cleared and still err 2 after a hour. Also the Wi-Fi unit disconnects after every episode and I have to reconnect it. Support asked my to run the grill with high auger settings for a...

My reqtec stop working after 3 uses . Support can’t figure out the problem which means I’m on my own with this thing. I have a grill that does not function at all, and rectec won’t do nothing for me. I really regret this purchase. It was a hard choice between a grills and rectec and I made the...