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My experience is mixed. I use and love the grill but mine came with shipping damage and I've never received a call back after leaving 2 messages during the middle of the day. The box holding the cover had broken open and bent the lip several parts were missing and one box didn't show up for a...

Mine was a crapshow due to FedEx. The lid was bent and I was able to correct it with a pair of vise grips and a couple blocks of wood. I have the exact same issue with the ash dump after the initial burn in, so somewhere there is a misalignment that the heat made worse. The wifi issue I have is...

I use a commercial 16” deep dish pizza pan I purchased at a restaurant supply store. I think it was 30 dollars. After my first flare up in my bullseye its cheap insurance with anything greasy. I bought 5 Ateco Pyramid Food Forms there to raise it off the deflector. So far it's been perfect...