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Well I took the grill back to Rec tec a week ago I had replaced the controller already, when I took it to them they said my fan was the problem they replaced it... soo that Saturday I cooked some beef ribs.. it took it about 45 mins to settle in. Once It settled in it held temp pretty well. It...

Yeah i hope so. as I’ve said already the customer support is without question the best I’ve ever felt with! They seem to really care about you. Even in such a crazy time, but at some point I need the product to work... atleast plus or minus 10 degrees...

No I don’t put a hand full and I put just a few...And I’ve only done 5 cooks and yes when I vacuumed Ash I’m talking outside the pot.. the saw dust or what ever .. I’ve only vacuumed the pot one time I’m not trying to piss on rec tec... but since day one I’ve had trouble...

It was at like 142.... after I let it cook down after a while I took picks of the bowl looking thing. Like I said I actually have the recorded data on my phone this time I have been cleaning out Ash and changing foil on my drip pan after every cook

Well I cant figure out how to post it to play... is started smoking really heavy and did like a poof idk how to explain it

Ummm cooked some steaks was having a hard time holding temps again so when I was done I let the grill rest then finally hooked up my WiFi booster so I could actually record the data to show them directly, it got up to 250 then dropped rapidly to 142 then this

After what seems like 1000 emails and 100 phone call, I finally just took the grill back to them. They kept it all day and seems like the fixed it. They had to replace my fan and a few other things. And it seems to be running fine.. hopefully the problem will stay away... hats off to Rec tec for...

I’ve had my 340 for a week and is all over the place when I try to run around 225... goes from 190- 280... called rec tec they sent me a new controller told me what setting to be at and it’s still not keeping at temp... I have to call again today when I get off work..the only good thing I can...

The only thing in the email he told me to do after the new controller was turns the the aug setting to 20...from 65... I’ll contact Rec tec again tomorrow

Mine sits almost the same way.. bought mine 2 weeks ago. It’s had big temperature swings.. they sent me a new controller.. and it’s still not rite...I still don’t see that much smoke coming out though...

So after the install it’s still swinging al over the place...now I’m starting to get really disappointed ?

Haha well lucky me! I’m the hungry mass most of the time and after talking today they are shipping me a new controller... it has some kinda update... some tech talk.. Soo all I understood was “this should fix it” the support team has Been excellent.. I’ve worked with 3 different people, and...

I specifically asked them about the brand I was using and the said I was good... I’ll buy the brand they sell... I don’t care as long as it fixes the problem... to be fair everything I have cooked has been good.. the times are off a bit

the temp has been nice out anywhere from 75 to 85 with little to no breeze.. and about the pellets...my buddy gave me 3bags of the cooking pellet brand.. I asked RT they said they were good... im not mad I know they make great stuff... I’m a machinist, so I know no matter how good a a machine...

Hello I bought my first pellet smoker last Friday.. and since I live a little under 2 hours away from tec tec and since I have read that they have great customer support I pulled the trigger on the 340.. I figured i travel a lot, and its just me and my wife. It’s big enough well I bought my...