This is my first post to this forum, but I have read many post that tell how great the customer service experience is. I ordered my very first pellet grill/Rec Teq (RT700) on April 27th and it was shipped the very next day. I was amazed and excited that the process was that fast and it was on it's way to North Dakota that quickly. I have been watching the LTL carrier website and it made it to Atlanta and sit for a few days, then shipped to Nashville and set a few day, then put back on trailer for Atlanta, and I am not going to lie I got a little frustrated. After 11 days and pending graduation cooks I tried to call the carrier but they were not open, so as a hail Mary I called the customer service #. I talked with Christian and he was AMAZING, even though he really couldn't do much today. I haven't even received my grill yet and the level care and enthusiasm is amazing, I am sure I have made the right decision to purchase a RecTeq.