Hi RecTec Community,
First want to say I love my RecTec and have had some amazing cooks. I am reaching out today because I am 4 weeks without a working grill and while support has been trying to help, I want to see if anyone else had these issues:
1. Grill would not heat up to 500 when on FULL (stopped around 420 and then got cooler)
2. Probe A on the controller was going crazy (see video -
)
I contacted support, and here is where we are at:
1. Moved RTD away from wall, same issue.
2. Installed smaller RTD (thinking factory one was too tall). It would then get to about 460 degrees, but same issue (and took forever).
3. They asked me to push RTD away from wall.
4. Now it starts heating up, will get to about 120, then immediately show 32 degrees and throw Er RTD
5. Installed a new controller, same issue, gets to 120 then immediately shows 32 degrees and throws Er RTD
I am wondering now if I should have gotten the Bull or something else. I love my RecTec but the path to resolution takes a long time. Any suggestions or has anyone here been through this?
TL;DR: Original issue was not getting above 500 degrees, and meat probes all over the place on reading (see video). Installed new probe and controller, and now getting Er TRD.
First want to say I love my RecTec and have had some amazing cooks. I am reaching out today because I am 4 weeks without a working grill and while support has been trying to help, I want to see if anyone else had these issues:
1. Grill would not heat up to 500 when on FULL (stopped around 420 and then got cooler)
2. Probe A on the controller was going crazy (see video -
I contacted support, and here is where we are at:
1. Moved RTD away from wall, same issue.
2. Installed smaller RTD (thinking factory one was too tall). It would then get to about 460 degrees, but same issue (and took forever).
3. They asked me to push RTD away from wall.
4. Now it starts heating up, will get to about 120, then immediately show 32 degrees and throw Er RTD
5. Installed a new controller, same issue, gets to 120 then immediately shows 32 degrees and throws Er RTD
I am wondering now if I should have gotten the Bull or something else. I love my RecTec but the path to resolution takes a long time. Any suggestions or has anyone here been through this?
TL;DR: Original issue was not getting above 500 degrees, and meat probes all over the place on reading (see video). Installed new probe and controller, and now getting Er TRD.