- Grill(s) owned
I’m wondering if anyone else has had issues with the heat deflector and/or drip pans “warping” and found a fix. I’m talking to the point where the drip pan is teetering left to right if you touch it while it’s hot and even touches or moves the grate, or to where it causes grease to just pool up instead of drain. I got my RT-700 in November and have had this problem. On thanksgiving, with two 14 pound spatchcocked turkeys on my Bull I noticed the grate was pushed up and grease had slightly pooled up. Once the turkeys were done and I shut it down and it cooled everything was back to normal. I thought it was a one off this. After that I did some chicken thighs and had the same thing happen but it didn’t push the grates up that time. I did a lot of testing after that and couldn’t tell if it was the heat deflector or the drip pan that was warping but found out it started happening somewhere around 275 degrees. I took some videos and I contacted RT customer service. They eventually called me, they were super friendly, and thought it was probably the heat deflector so they sent me a new one, and a new light lens because mine was already cracked for some reason, UPS ground. It arrived a week or so later and I immediately tested it out. Same problem persisted. I reached back out to RT and a few days later I heard back. They had me send them a new video to show what was happening. I did and they sent out a new drip pan UPS Ground. That finally arrived the day before yesterday and I installed it and tested it right away. Still having the same problem where after about 275-ish the drip pan starts rising or warping to the point of teetering when touched. It appears that it is now mainly the right side that starts warping or getting pushed up. I took a new video and emailed it to them right away and am just waiting to hear back after the weekend. I’m at a loss and am not sure what to trouble shoot next so I figured I would see if anyone else experienced something similar and found the cause/fix. I attached a short video to give an idea of what I’m talking about.
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