I'm not crazy about the recteq wifi. It would really help to eliminate so much frustration if they had a device that supported 2.4ghz and 5ghz.13th time’s a charm. I’m connected
thanks for all the help
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I'm not crazy about the recteq wifi. It would really help to eliminate so much frustration if they had a device that supported 2.4ghz and 5ghz.13th time’s a charm. I’m connected
thanks for all the help
That's a valid point, until you realize most any modern (like within the last many years) that most wifi adapters that support both will easily switch from one to another pending signal strength. So having support for both doesn't force you into just one band.We'd need to know why they chose to only support 2.4ghz. 5ghz does not carry as far as 2.5ghz, and 5 GHz networks do not penetrate solid objects such as walls nearly as well as do 2.4 GHz signals. So there may be good reason for what they do.
If you can find a better smoker for a similar price, buy it. Most manufacturers have issues like these. Try reading about the Smokefire, or the Timberline, same kind of problems.
I for one have had none of the issues you bring up. I think forums work great as a place to vent, not so many come to praise a product. We do not get to see how small a sample of buyers actually frequent a forum.
I agree. While there are clearly some stories on this forum about legitimate issues, I think most opinions on RT are very positive. I researched for weeks before deciding to buy my Bull. It has been used just about every weekend for the past five months. The results have been excellent. Heat up has been smooth, the Wifi was no problem to set up, probes are pretty darn accurate and no requirement to use RT pellets. I have used multiple Lumberjack blends with great results. Lots of opinions here on pellets, and folks seem to find what works for them.If you can find a better smoker for a similar price, buy it. Most manufacturers have issues like these. Try reading about the Smokefire, or the Timberline, same kind of problems.
I for one have had none of the issues you bring up. I think forums work great as a place to vent, not so many come to praise a product. We do not get to see how small a sample of buyers actually frequent a forum.
I started this thread and now that mine is up and running, I have no issues with the quality of the product. I think they could improve a bit on their instructions and while I have not yet been able to call them, it's well known they'll do what it takes to help you when you do call.I was an inch away from ordering the RT590. I have gotten a little cold feet reading these threads. Seems like there are multiple concerns: getting up to temp, soot building up, probe not working and connect-ability issues, used only their pellets? Am I just paranoid or are these legitimate concerns. I want a pellet grill that just does what it says it does. The built-in probes and Wi-Fi are big things to me, and it seems like both of those have serious issues. not trying to bash the grill or brand, but want some honest opinions before I pull the trigger I guess.
My thoughts exactly. RecTeq customer service is the best. Great people and I love my RT590Box it up and send it back. I have a feeling you won't be happy with whatever brand you buy.
100%. Putting together my Bull was a bs nightmare. No instructions for which of the various bolt parts in the many bolt part package went with each other. The videos give quick snippets of a completed bolt but don’t ID those back to the package (which was letter labeled but the manual and videos don’t use those labels); they just don’t show which is what. I internetted like ffing crazy to no avail. No descriptions of which similarly looking bolt/washer/nut parts make which bolts and go in which place. I had to figure it out myself. It took a couple hours to get right and I was pissed the whole time. Total bs. I mean geez look at an IKEA directions set for a clue to how it should be done.Get ready for some irritated ranting!
I order my 590 2 1/2 weeks ago and after complete incompetence by UPS it arrived yesterday.
Understand that I am a data/detail/knowledge nut and because it took 2 1/2 weeks for min to get here, I did a lot of research.
I see there's a thread at the top of the forum regarding the manual, but that link is dead. If you do a search on the rectec website for "manual" nothing comes up. I looked everywhere for an assembly manual, but could not find it. If you watch the videos they've created, they're very short and sped up so that you have to watch them a bunch to catch the little things when assembling. It sure would be easier to scroll through a manual so I don't have to keep stopping and starting a damn YouTube video.
I opened the big box expecting there to be a manual or instructions or something in there on how to assemble, but there was nothing so, as mentioned above, I watched the video about 30 times to get all the steps correct. I got it together, stood it up and at that point was so ornery because of what I'd call poor customer relations/instructions on their part, I decided to wait unto today to assemble the competition cart.
I open the cart box and there's a black piece of paper in there with "SAVE THIS" printed all over it and a QR code. I think "hey, awesome, there will be some information on how to assemble the cart and how to attach it to my 590 when I'm done. Sur wish they'd done this for the actual 590, but nope, scanning the QR code brings me to how to assemble the 590. Great, but I've already done that. How about some information on how to assemble the competition cart and then get it attached to the 590? Of course there's no manual on assembling the cart So, I've watched the video how to assemble a bunch and have the cart built, but I'll be damned if they show how to attach it to the 590.
So I set off to search the internet on how to do that and come across an older thread on here that shows it was an absolute waste of my time yesterday attaching the legs and the bottom shelf because they aren't used if I have the cart. I've muttered every 4 letter word known to man about rectec and their pathetic instructions at this point. Apparently you're just supposed to know all this.
It is astonishing they have a video about the cart and a video about how to assemble it, but nothing on how to attach the barrel of the 590 to the cart. Hopefully it's "obvious" when I get the damn legs unattached and attempt to put the barrel on the cart.
At this point, if I didn't live about as far away from them as you can, I'd return my 590 and get something else from, a different manufacturer. This is literally unacceptable to me and honestly embarrassing for them.
Hopefully my attitude towards them changes once I start cooking, but so far, the frustration has been through the roof and I can't recommend getting one of their products to anyone.
It’s all good. Cold ones always clear these small things up.My intent behind my post was to simply vent my frustrations. I was, and sort of still am, irritated with the lack of instructions that came with my order. Maybe things should have been obvious, but they weren't to me. The intent of the post was to be more tongue-in-cheek than it came across. Sorry if I was over the top a bit.
I live on the west coast and have a job I have to go to every day. With RecTec being on the east coast, it's very difficult to call them, when I'm in front of the grill, to ask questions. as they're not open yet by the time I leave for work and they're closed by the time I get home during the week. I do see that they're open on Saturdays though so if I need to, I can call on Saturday. I've only had my 590 for 3 days now so I haven't owned it on a Saturday to call them yet.
It still seems to me, there should be a document/piece of paper/website that says "start here....do this first....if you bought the competition cart, after you do this....skip to step 6". I realize my expectations may be a bit out of line and my post should have been more of a "it'd be nice if they had this" rather than the...."this is unacceptable" response I originally posted. As mentioned I was frustrated, I felt like my time had been wasted and I was upset. Don't worry. I had a beer (or 6) and have calmed down.
I completely understand this site is not, at all, affiliated with RecTec. I realize there's link on the RecTeq site for the manual, and I was upset that searching their site for the word "manual" didn't reveal any results. I'm not upset at any of you. You've been very helpful in the questions I've asked so far.
In good news, the grill is together and all I need to do now is download the app and get it connected to my wifi so I can do my initial burn in. I've got pellets and also have a big flat of bone in, skin on, chicken thighs and some new Meat Church rubs to break it in with this weekend.
I was an inch away from ordering the RT590. I have gotten a little cold feet reading these threads. Seems like there are multiple concerns: getting up to temp, soot building up, probe not working and connect-ability issues, used only their pellets? Am I just paranoid or are these legitimate concerns. I want a pellet grill that just does what it says it does. The built-in probes and Wi-Fi are big things to me, and it seems like both of those have serious issues. not trying to bash the grill or brand, but want some honest opinions before I pull the trigger I guess.
Get ready for some irritated ranting!
I order my 590 2 1/2 weeks ago and after complete incompetence by UPS it arrived yesterday.
Understand that I am a data/detail/knowledge nut and because it took 2 1/2 weeks for min to get here, I did a lot of research.
I see there's a thread at the top of the forum regarding the manual, but that link is dead. If you do a search on the rectec website for "manual" nothing comes up. I looked everywhere for an assembly manual, but could not find it. If you watch the videos they've created, they're very short and sped up so that you have to watch them a bunch to catch the little things when assembling. It sure would be easier to scroll through a manual so I don't have to keep stopping and starting a damn YouTube video.
I opened the big box expecting there to be a manual or instructions or something in there on how to assemble, but there was nothing so, as mentioned above, I watched the video about 30 times to get all the steps correct. I got it together, stood it up and at that point was so ornery because of what I'd call poor customer relations/instructions on their part, I decided to wait unto today to assemble the competition cart.
I open the cart box and there's a black piece of paper in there with "SAVE THIS" printed all over it and a QR code. I think "hey, awesome, there will be some information on how to assemble the cart and how to attach it to my 590 when I'm done. Sur wish they'd done this for the actual 590, but nope, scanning the QR code brings me to how to assemble the 590. Great, but I've already done that. How about some information on how to assemble the competition cart and then get it attached to the 590? Of course there's no manual on assembling the cart So, I've watched the video how to assemble a bunch and have the cart built, but I'll be damned if they show how to attach it to the 590.
So I set off to search the internet on how to do that and come across an older thread on here that shows it was an absolute waste of my time yesterday attaching the legs and the bottom shelf because they aren't used if I have the cart. I've muttered every 4 letter word known to man about rectec and their pathetic instructions at this point. Apparently you're just supposed to know all this.
It is astonishing they have a video about the cart and a video about how to assemble it, but nothing on how to attach the barrel of the 590 to the cart. Hopefully it's "obvious" when I get the damn legs unattached and attempt to put the barrel on the cart.
At this point, if I didn't live about as far away from them as you can, I'd return my 590 and get something else from, a different manufacturer. This is literally unacceptable to me and honestly embarrassing for them.
Hopefully my attitude towards them changes once I start cooking, but so far, the frustration has been through the roof and I can't recommend getting one of their products to anyone.