Recent content by fg95

I got some rubs, all weather vents, cooking mats. I would happily trade the freebies for a product that worked out of the box. It's like buying a new car and the engine threw a rod when you cranked it for the first time and they throw in some free floormats for your trouble. Bummed.

I think you will. I actually talked to him last night because I was missing nuts for the lid and started calling all the numbers on the packaging. I am confident they will make it right one way or the other.

I didn't get that far yet I was trying to figure out in my non engineering brain how the failed part works. They did offer to send me a new grill but the hassle of sending it back and the assurance of easy install of the motor swayed me. I appreciate the heads up on the screws I will definately...

Your pics are almost identical to what mine looks like. I think mine broke as soon as I turned it on too. There were no pellets in the auger tube it just burned what i primed in the pot and then the temp flatlined.

I just had the EXACT same thing happen to my brand new trailblazer during burn in this morning. Very frustrating to say the least. Nothing like taking apart a brand new grill and fixing it yourself. Waiting on part to arrive next week. I will say Rec Tec customer service took care of me...