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Any tips??Recieved grill today, super excited! Put hand full of pellets in fore oot, set to 400. Its only buring what i put in. Auger isnt putting pellets in at all...?? Using rectec pellets.
Yea, so all fans inside are spinning and turning on when i power the grill on...i called into rec tec, waiting for a call back which sucks.Ok, dumb question...take the front plate off? Behimd the controller face ?
The auger motor shaft literally sheard in half, when i took bottom cover off the whole unit came flying outWhat was it?
Yea, idk...very disappointing to say the least. I was able to rotate the pin which in turn turned the auger shaft and it spun/turned...what cause it to shear is beyond me...defect in the mold i think. Wait till next week now for the new motor.WTF is right. I wonder if the auger is stuck and therefore the sheared shaft.
How disappointing....
Hang tough, RT will make it right.
Wow, I had not seen that with a brand new machine. Don't remember ever hearing of the auger shaft to snap like that. Really sorry to hear. I know you reached out to RT. Did you try to call Ray directly with the number that came with the unit. Pretty sure with something you experienced he would get everyone right on it, if they have not done so already.