RT-1070 I win!

[SmokeOCD]

Got an err3 rtd - no it's not a grease fire, grill won't even ignite, it thinks it's trying to cool down.
I'll call tomorrow. Last time I emailed It took them days to respond.

 

[Pacman]

Yup, you definitely got the high score. How are the horseshoes coming out of your forge?

 

[Jim6820]

View attachment 19400

Got an err3 rtd - no it's not a grease fire, grill won't even ignite, it thinks it's trying to cool down.
I'll call tomorrow. Last time I emailed It took them days to respond.

Heck, the sear station on my gasser does 1800F. Do I win?

 

[Pacman]

Heck, the sear station on my gasser does 1800F. Do I win?

No, that's cheating.

 

[SmokeOCD]

Heck, the sear station on my gasser does 1800F. Do I win?

This is a recteq comp. I've got welders in the garage.....

edit: I just thought of this - if you use a welder on your RT to display a higher temp, you win!

 

[SmokeOCD]

"We're currently experiencing higher than normal call volume" 9am central.
"We're currently experiencing higher than normal call volume" 1pm central.
After 5 minutes of horrible hold music - they make you leave a message.

Higher call volume because quality has taken a terrible turn? Still waiting for the callback...

 

[BillsCamino]

I got thru on Tuesday around 10am eastern...zero wait time

 

[C. Keeper]

"We're currently experiencing higher than normal call volume" 9am central.
"We're currently experiencing higher than normal call volume" 1pm central.
After 5 minutes of horrible hold music - they make you leave a message.

Higher call volume because quality has taken a terrible turn? Still waiting for the callback...

You have to think pleasant thoughts, otherwise, they won't answer.

 

[SmokeOCD]

You have to think pleasant thoughts, otherwise, they won't answer.

Impossible - have you heard their on-hold music? Just makes you angrier!

Edit: I did get thru this morning (they did not call me back) - new RTD on the way.

 

[C. Keeper]

Impossible - have you heard their on-hold music? Just makes you angrier!

Edit: I did get thru this morning (they did not call me back) - new RTD on the way.

The music is meant to be a deterrent. Kinda like ultrasonic pest repellent.

 

[RattleR]

Phones are great as they used to say Next best thing to being there. Except when you need to……. Be there.

 

[Taz-Man]

I think their support is fantastic. I think the reason it has been hard to get them to answer Email or phone is because they have had so many different sales over the past month and it's probably crushing their support team. Once they are engaged (email/phone) I have found them to be world class. I have setup over 40 support centers over my career in IT and have been impressed by RT support. I however agree the hold music volume could be turned down 30% and select a more calming music selection vs the 1990's MIDI audio.