New RT-700 Bull on the way

[ccmjr77]

Hello,
After weeks of searching the web, I finally ordered an RT-700. Going from a cheap electric smoker to the pellet grill. Looking forward to getting it delivered and cooking.

 

[cookingjnj]

Welcome to the group. The hardest part of cooking it the waiting to get the pit. Enjoy once it arrives!

 

[Buckeye smoker]

Congratulations !

 

[ccmjr77]

Well my Bull arrived late, but it arrived. Started the assembly and the left rear leg had a problem. The holes were oversized and not threaded. The bolts slipped right in and would not tighten. I was so looking forward to getting the grill running today. I called Rec Tec and Ryan took care of me. Although I am disappointed that a part arrived below standard, Rec Tec stands behind their product. They are shipping me the part overnight. I mentioned the local carrier arrived late, I took the day off to be at home for the arrival and it did not arrive until 5pm, I could have worked at least half a day. I told him it was not rec tec's fault but if I had gotten the grill earlier when expected I could have called earlier and could have gotten the part shipped today, as it is, I will get the leg replacement on Wednesday. Anyway, Rec Tec not only shipping the part, they said they would send me a little something extra for my trouble. I thought that was nice, maybe they will send a bottle of BBQ sauce or a jar of rub. Then I get a second confirming order at $0 for the Sauce and Rub Set, retail $89.98. I have not even got my grill assembled and heated up yet and I am very pleased with the company and product.

 

[Buckeye smoker]

Sorry about the wait, but as you've learned , their customer service is top notch.
It'll be worth it in the end.

 

[mtoddsolomon]

That's tough, but hey, you'll be smoking meats Saturday for sure. Just in time to watch #24 Appalachian State Mountaineers Kick off. Or any of those other teams in NC that aren't quite as good.

 

[ccmjr77]

lol, I am originally from GA and the Dawgs are who I follow, but SC kinda put us in our place Saturday. My son goes to UNC Charlotte and the 49ers are not exactly a powerhouse... My 2 daughters went to ASU, but that was when I lived in Arizona and it was the other ASU - Arizona State University, lol