I've read countless threads on people here having issues with WiFi trying to find a solution to my issue, but was still not able to find a solution. I thought I'd share my experience...
I bought an RT-340 summer of 2020. Worked fantastic. Easy connection to WiFi, kept stable temps, and made some fantastic meals.
Unfortunately, a few months later, I had some issues when cooking burgers set at 400. The grill would go to FULL temp by itself. I thought it was a fluke, but it happened 3 more times in the next week. I didn't want any more blackened burgers, so I contacted RecTeq support and they were great. They promptly sent me a replacement controller. After being so impressed with their customer service, I then ordered an RT-700.
The 700 was even better than the 340. No issues at all. I used the 700 exclusively until last week.
I wanted to cook some burgers, but was cooking a brisket on the 700. I put in the replacement controller in the 340 and attempted to connect it to my WiFi. No luck. Hours and hours of trying, it just wouldn't connect. I put the old controller back in, it connected right away. I contacted support again. They walked me through some basic connection troubleshooting, but it still wouldn't connect. They then had me set up a hotspot on my cell phone and it connected right away. So they concluded the issue is with my WiFi, even though my old controller connects without issue, as well as my 700.
The next day, I deleted all the grills from my app and started over. The 700 connected right away. The 340 still would not. I put the old controller back in the 340, it connected right away. I put the new controller back in, it would not connect. How can it be an issue with my WiFi when two other controllers connect without issue? I am so frustrated.
I bought an RT-340 summer of 2020. Worked fantastic. Easy connection to WiFi, kept stable temps, and made some fantastic meals.
Unfortunately, a few months later, I had some issues when cooking burgers set at 400. The grill would go to FULL temp by itself. I thought it was a fluke, but it happened 3 more times in the next week. I didn't want any more blackened burgers, so I contacted RecTeq support and they were great. They promptly sent me a replacement controller. After being so impressed with their customer service, I then ordered an RT-700.
The 700 was even better than the 340. No issues at all. I used the 700 exclusively until last week.
I wanted to cook some burgers, but was cooking a brisket on the 700. I put in the replacement controller in the 340 and attempted to connect it to my WiFi. No luck. Hours and hours of trying, it just wouldn't connect. I put the old controller back in, it connected right away. I contacted support again. They walked me through some basic connection troubleshooting, but it still wouldn't connect. They then had me set up a hotspot on my cell phone and it connected right away. So they concluded the issue is with my WiFi, even though my old controller connects without issue, as well as my 700.
The next day, I deleted all the grills from my app and started over. The 700 connected right away. The 340 still would not. I put the old controller back in the 340, it connected right away. I put the new controller back in, it would not connect. How can it be an issue with my WiFi when two other controllers connect without issue? I am so frustrated.