gingerbandito
New member
- Messages
- 2
- Grill(s) owned
- RT-1250
Hi all,
Just a warning that I had a fuse issue on my <5 month old 1250 that turned into an igniter issue that turned into a fan motor issue that turned into a computer issue. Took almost two months to get the grill back up-and-running. I don’t know if the computer issue could have been diagnosed sooner, but it was a ridiculous and infuriating back-and-forth with RT customer service, not to mention multiple Saturday mornings troubleshooting.
RT reps were perfectly nice but not the “wowzers we’ll make this right” kind of experience I had heard about and expected.
Anyway, just a forewarning that if you’re having what you think is a fuse issue you may want to insist that they walk through other potential issues.
Just a warning that I had a fuse issue on my <5 month old 1250 that turned into an igniter issue that turned into a fan motor issue that turned into a computer issue. Took almost two months to get the grill back up-and-running. I don’t know if the computer issue could have been diagnosed sooner, but it was a ridiculous and infuriating back-and-forth with RT customer service, not to mention multiple Saturday mornings troubleshooting.
RT reps were perfectly nice but not the “wowzers we’ll make this right” kind of experience I had heard about and expected.
Anyway, just a forewarning that if you’re having what you think is a fuse issue you may want to insist that they walk through other potential issues.