To anyone out there that is contemplating buying a RecTec, let me elaborate why I purchased one in April of 2019.
The simple answer is they build a great great grill and I love my Stampede. However The fist and foremost reason is around their customer service and how they conduct business!
I recently ordered a font shelf and the Rub & Sauce bundle. The box with the Rub & Sauce bundle arrived yesterday and was beat up to say the least by the shipper. I tried to call RecTec this morning and had to hang up while it was still ringing to take a work call. I called back around 30 mins later and spoke to Adam Cook and he said "I am sorry about that! No problem we will ship the 3 Rub containers that were damaged in shipping to you as replacements for free" I thought this was great! This was the shipping company's fault and not RecTec's. The part that I was amazed at, was my phone just rang (about 2 hours after the original call that I had to hang up on) and it was RecTec. The gentleman answered the phone "Hi this is RecTec, I see we missed a call from you this morning, what can I help you with?" I explained I already spoke with Adam and am all set.
So what sets RecTec apart besides they make great products? Customer Service!!!
If you are in the market for a great pellet grill, give RecTec a shot! Their grills are great and how they treat their customers before and AFTER a purchase are second to none.
To the pessimistic people out there... No one from RecTec asked me to write this or know that I am until I hit "Post thread." This is just my experience and wanted to share it with anyone in the market for a pellet grill in the future.
Thanks RecTec for being GREAT!
Thanks
John Fitzgerald
The simple answer is they build a great great grill and I love my Stampede. However The fist and foremost reason is around their customer service and how they conduct business!
I recently ordered a font shelf and the Rub & Sauce bundle. The box with the Rub & Sauce bundle arrived yesterday and was beat up to say the least by the shipper. I tried to call RecTec this morning and had to hang up while it was still ringing to take a work call. I called back around 30 mins later and spoke to Adam Cook and he said "I am sorry about that! No problem we will ship the 3 Rub containers that were damaged in shipping to you as replacements for free" I thought this was great! This was the shipping company's fault and not RecTec's. The part that I was amazed at, was my phone just rang (about 2 hours after the original call that I had to hang up on) and it was RecTec. The gentleman answered the phone "Hi this is RecTec, I see we missed a call from you this morning, what can I help you with?" I explained I already spoke with Adam and am all set.
So what sets RecTec apart besides they make great products? Customer Service!!!
If you are in the market for a great pellet grill, give RecTec a shot! Their grills are great and how they treat their customers before and AFTER a purchase are second to none.
To the pessimistic people out there... No one from RecTec asked me to write this or know that I am until I hit "Post thread." This is just my experience and wanted to share it with anyone in the market for a pellet grill in the future.
Thanks RecTec for being GREAT!
Thanks
John Fitzgerald