Oh! I just installed the RackWorks stuff this past Saturday. I cleaned the grill the day before,I’m late to this thread but after cleaning my RT-700 and installing the PCS RackWorks hardware, my grill had a “hard time” starting up. I still had the deflector plate, grease pan, and all shelves out when I started it. I had a small amount of pellets in the fire pot. After 5 minutes after power-on, I had no smoke…no ignition. I powered off and unplugged the grill for 3 minutes. Plugged it back in and powered on. It still seemed to have taken more than the 3 minutes that it usually takes to get some smoldering smoke. About 2-3 minutes later, the fire finally ignited. I breathed a sigh of relief and put the deflector plate, grease pan, and shelves back in and went on with my seasoning process for the new shelves.
I thought that was the end of “that” but had a similar issue when I started the grill Sunday morning to start my ribs. I haven’t been able to get back to troubleshooting yet. I need to find the documentation about “test mode”. I’ve heard yall mention it occasionally but never investigated it. Now I’m thinking I need to. Maybe resetting the controller would be a good first step.