Steeleman20
New member
- Messages
- 3
- Grill(s) owned
- RT-1250
Just wanted to introduce myself as a proud member of the Recteq family and give my experience with this company.
I purchased a 1250 and received it a few days before Christmas. I noticed after putting it together that there was a weld issue along the end cap of the barrel. I immediately called tech support and after sending a few pictures of the issue to them, it was decided that I needed to have a new one sent to me.
I asked if it'd be OK if I used it as I planned to smoke a brisket for Christmas and I was told I could.
I received the new smoker approximately 9 days later (could of been sooner, but it was during the Christmas Holiday) and all I had to do was to break down and box the damaged cooker. Recteq took care of everything.
My few smokes with this grill has been fantastic; temps are very constant and I've been able to smoke great foods for the family!
Though I had my doubts about going with this brand over others, I am a proud owner of a RT-1250!
Hope this helps anyone with doubts about this brand!
I purchased a 1250 and received it a few days before Christmas. I noticed after putting it together that there was a weld issue along the end cap of the barrel. I immediately called tech support and after sending a few pictures of the issue to them, it was decided that I needed to have a new one sent to me.
I asked if it'd be OK if I used it as I planned to smoke a brisket for Christmas and I was told I could.
I received the new smoker approximately 9 days later (could of been sooner, but it was during the Christmas Holiday) and all I had to do was to break down and box the damaged cooker. Recteq took care of everything.
My few smokes with this grill has been fantastic; temps are very constant and I've been able to smoke great foods for the family!
Though I had my doubts about going with this brand over others, I am a proud owner of a RT-1250!
Hope this helps anyone with doubts about this brand!