Recteq Support A++++

[Steeleman20]

Just wanted to introduce myself as a proud member of the Recteq family and give my experience with this company.

I purchased a 1250 and received it a few days before Christmas. I noticed after putting it together that there was a weld issue along the end cap of the barrel. I immediately called tech support and after sending a few pictures of the issue to them, it was decided that I needed to have a new one sent to me.

I asked if it'd be OK if I used it as I planned to smoke a brisket for Christmas and I was told I could.

I received the new smoker approximately 9 days later (could of been sooner, but it was during the Christmas Holiday) and all I had to do was to break down and box the damaged cooker. Recteq took care of everything.

My few smokes with this grill has been fantastic; temps are very constant and I've been able to smoke great foods for the family!

Though I had my doubts about going with this brand over others, I am a proud owner of a RT-1250!

Hope this helps anyone with doubts about this brand!

 

[PRC]

Just wanted to introduce myself as a proud member of the Recteq family and give my experience with this company.

I purchased a 1250 and received it a few days before Christmas. I noticed after putting it together that there was a weld issue along the end cap of the barrel. I immediately called tech support and after sending a few pictures of the issue to them, it was decided that I needed to have a new one sent to me.

I asked if it'd be OK if I used it as I planned to smoke a brisket for Christmas and I was told I could.

I received the new smoker approximately 9 days later (could of been sooner, but it was during the Christmas Holiday) and all I had to do was to break down and box the damaged cooker. Recteq took care of everything.

My few smokes with this grill has been fantastic; temps are very constant and I've been able to smoke great foods for the family!

Though I had my doubts about going with this brand over others, I am a proud owner of a RT-1250!

Hope this helps anyone with doubts about this brand!

Be interested in seeing the pictures you took showing the weld issues you had.

 

[Steeleman20]

Here are two pictures that I sent.....

 

[Threadcutter]

Here are two pictures that I sent.....

View attachment 20971

View attachment 20972

Looks like it got banged up/broken in handling/transit. Also looks like really crappy weld.....

 

[RattleR]

Here are two pictures that I sent.....

View attachment 20971

View attachment 20972

I thought you said bad weld? That is bird droppings not even a weld. Wow, that is slock house work. Glad they made it right.

Welder training is in order. Back at the RT manufacturer ranch.

 

[Threadcutter]

I thought you said bad weld? That is bird droppings not even a weld. Wow, that is slock house work. Glad they made it right.

Welder training is in order. Back at the RT manufacturer ranch.

"You can pull a trigger ? Yer a welder".........

 

[Motodad1776]

I thought you said bad weld? That is bird droppings not even a weld. Wow, that is slock house work. Glad they made it right.

Welder training is in order. Back at the RT manufacturer ranch.

You mean in the Chinese facility?

 

[Motodad1776]

"You can pull a trigger ? Yer a welder".........

Very much depends on what you're welding, and what you're welding with.

 

[RattleR]

You mean in the Chinese facility?

There is that for sure

 

[Jim6820]

Welcome to the forum, @Steeleman20 and glad Recteq stepped up to resolve your issue.

 

[Threadcutter]

Very much depends on what you're welding, and what you're welding with.

“Very much depends” being the watch words……..

 

[Jim6820]

Most assembly operations like those putting grills together don’t have “welders;” they have machine operators. No real “welder” would have produced a “weld” like that. My dad was a “welder,” and he would have described that so-called “weld” as “a pile of chicken manure.”

 

[Motodad1776]

Most assembly operations like those putting grills together don’t have “welders;” they have machine operators. No real “welder” would have produced a “weld” like that. My dad was a “welder,” and he would have described that so-called “weld” as “a pile of chicken manure.”

Yes sir very true, I work in a metal fab facility with more than a few welders in employment.

 

[RattleR]

Yes sir very true, I work in a metal fab facility with more than a few welders in employment.

I have seen just this kind of thing done by humans plenty of times. Been in high end fab/machine business close to 48 years now. I would never expect this out of one of my nuke welders but those coming from industries such pre-fab homes and the like have displayed it. It can be fixed with a little coaching. Own your work is essential,

 

[Mike]

@Steeleman20 welcome to RecTeqForum. That was certainly a lack luster welding job, but it's no surprise that RecTeq took care of you. Their support is indeed A++

 

[Steeleman20]

Thanks for all the welcomes. I've been learning a lot from many of our members by reading the message boards!