This is the second time in a month after a rain where the pellets in the bottom auger feed of the hopper have gotten wet and turned to sawdust. It caused the auger to seize both times. The pellets in the hopper itself are fine, just at the auger feed part they got wet and expanded. I always keep the grill covered and it has never been wet when uncovered. First time it happened, I pulled out the auger to clear and then it was good. This 2nd time, support walked me to service mode and manually drove the auger that way -- it then moved and cleared itself. Support says that water in the hopper will roll down the sides and only affect the bottom - hence why my main hopper pellets were fine and just wet at the auger. I'm just confused at how water is getting in when the grill is always covered when not in use. Also, I'm considering trying some gasket material around the hopper lid. Any one else had experiences or insight to share? Thanks.