Bull RECTEC Customer service ++++

[SafetyDan]

I was having problems with getting both probs to pick up so I call RECTEC. We trouble shot it on the phone and three days later I have a new PID with return label at my door. Changed out PID and tested. Very happy!!!

 

[Mike]

@SafetyDan awesome to hear Rec Tec customer service come through again, but I don't believe that's how the PID is supposed to look after you install it. You might have missed a step or two.

 

[dsandersus]

@Mike It's the newest version offered, the "freeball" model. works better while hanging out freely.

 

[SafetyDan]

@Mike it was getting hot in the little black box. ?

 

[ndfan6464]

I'd have to agree. RT service is the best. Reminds me of the good ol days when sellers cared about their customers and not just the $$$

 

[ken g]

I agree 100%. RT replaced my defective all weather smoke vents with no questions asked.