- Messages
- 106
- Grill(s) owned
- Stampede
So this morning I spatchcocked a chicken, dry rubbed, and put it in the refrigerator (to form a pellicle). I went to start the grill at dinner time with the app and it said I needed to update it, so I did. After the update I could no longer connect to my RT-590.
I called Recteq tech support and I must say, the first time I was disappointed. I explained to them nothing has changed on my end, except the app upgrade. So we went through the typical wifi troubleshooting (fairly straightforward - I'm a retired IT guy). Nothing worked with the first tech, so he escalated and told me I would get a call back.
At this point, I just put the chicken in the oven while waiting for the call back. They called me back around 45 minutes later and went through the same steps as the first tech. He said it was one of 2 things, blamed it on my network or I moved my grill. I explained to him my network hasn't changed and my grill is in the same spot, on my enclosed porch. Mind you, I told him pressing the wifi button on the grill was jenky and sometimes it would go into wifi setup mode, sometimes it wouldn't and I had to unplug the grill to reboot. I even moved a network node on top of my hopper. Nothing. So he had me grab another phone and use it as a hotspot and stand at the grill with my Pixel 7 Pro and the hotspot Iphone. Tried to connect and sure enough it connected.
Realistically, I couldn't tie up my girlfriend's Iphone as a hotspot everytime I want to grill, so I tried connected to my network directly again and would not connect. By this time, tech support said it was my network. Again, I told him nothing has changed except for the app upgrade. I suggested that maybe the controller wifi didn't like the mesh network after the app update or something it didn't like on my Android Pixel phone after the update.
Sorry for being long winded, but anyone else having connection issues after this last July update?
I called Recteq tech support and I must say, the first time I was disappointed. I explained to them nothing has changed on my end, except the app upgrade. So we went through the typical wifi troubleshooting (fairly straightforward - I'm a retired IT guy). Nothing worked with the first tech, so he escalated and told me I would get a call back.
At this point, I just put the chicken in the oven while waiting for the call back. They called me back around 45 minutes later and went through the same steps as the first tech. He said it was one of 2 things, blamed it on my network or I moved my grill. I explained to him my network hasn't changed and my grill is in the same spot, on my enclosed porch. Mind you, I told him pressing the wifi button on the grill was jenky and sometimes it would go into wifi setup mode, sometimes it wouldn't and I had to unplug the grill to reboot. I even moved a network node on top of my hopper. Nothing. So he had me grab another phone and use it as a hotspot and stand at the grill with my Pixel 7 Pro and the hotspot Iphone. Tried to connect and sure enough it connected.
Realistically, I couldn't tie up my girlfriend's Iphone as a hotspot everytime I want to grill, so I tried connected to my network directly again and would not connect. By this time, tech support said it was my network. Again, I told him nothing has changed except for the app upgrade. I suggested that maybe the controller wifi didn't like the mesh network after the app update or something it didn't like on my Android Pixel phone after the update.
Sorry for being long winded, but anyone else having connection issues after this last July update?